FAQ's

Frequently Asked Questions

About Our Jewelry

What materials are used in Jenifer Maison jewelry?

All our jewelry is crafted using 100% solid gold (10K, 14K, or 18K) and set with lab-grown diamonds or premium moissanite, selected for brilliance, durability, and beauty.

Are your pieces solid gold or plated?

Every Jenifer Maison piece is made with solid gold only — never plated, filled, or hollow. Each item is stamped internally to reflect its gold purity.

What is the difference between 10K, 14K, and 18K gold?

10K gold contains 41.7% pure gold and offers the highest durability
14K gold contains 58.3% pure gold and balances strength with richness
18K gold contains 75% pure gold and has the most luxurious color
All options are solid gold and suitable for fine jewelry.

Do you offer yellow, white, and rose gold?

Yes. We offer yellow gold, white gold, and rose gold across most designs, allowing you to choose the tone that best suits your style.

Diamonds & Stones

Are lab-grown diamonds real diamonds?

Yes. Lab-grown diamonds have the same physical, chemical, and optical properties as natural diamonds. They offer the same brilliance and durability.

Are your lab-grown diamonds certified?

All our lab-grown diamond jewelry comes with a physical IGI certificate, providing transparency and assurance of quality.

How does moissanite compare to diamonds?

Moissanite is an exceptionally brilliant gemstone known for its fire and durability. While visually similar to diamonds, it offers a distinct sparkle and excellent everyday wear.

Made to Order & Craftsmanship

Are all pieces made to order?

Yes. Every Jenifer Maison piece is made to order, allowing us to focus on quality, customization, and responsible production.

How long does it take to receive my order?

Crafting typically takes 2–3 weeks, followed by 5–9 business days for shipping. This includes design, manufacturing, quality checks, and final inspection.

Will I see my finished piece before it ships?

Yes. We share a finished product video with you before dispatch, so you can see your piece before it’s shipped.

Do you accept urgent orders?

Yes, urgent requests may be accommodated depending on the design. Please contact us at support@jenifermaison.com, and our team will do their best to meet your timeline.

At-Home Try-On Experience

What is the Jenifer Maison Try-On Experience?

Our Try-On Experience allows you to see how a design looks and feels on your hand before purchasing the final piece.

What materials are used for the try-on ring?

The try-on ring is crafted using 925 silver and high-quality CZ stones, with your chosen gold-tone plating.

How much does the Try-On Experience cost?

The Try-On Experience costs $99, which is fully credited toward your final purchase if you proceed.

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